Privacy Policy
Effective Date: 22 September 2026
Last Updated: 22 September 2026
1. Introduction
Mission Walk & Run Ortho-Neuro Rehab Centre (“Mission Walk & Run”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we may collect, use, store, share and protect personal information when you visit www.missionwalkandrun.com, contact us through the website, call or WhatsApp us, request an appointment, enquire about our physiotherapy and rehabilitation services, submit information through an online form, or otherwise interact with us digitally.
Mission Walk & Run is located at SS Tower, Road Number 4, Rajeev Nagar, Patna – 800024, Near Chappan Bhog, Bihar, India.
By providing personal information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy and applicable Indian law.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Mobile or WhatsApp number
- Email address, if provided
- Age or date of birth, where relevant
- Preferred appointment date or time
- Information submitted through our contact or appointment forms
- The service or condition you are enquiring about
- Messages or enquiries sent to us
- Information you voluntarily provide during telephone or WhatsApp communication
- Website usage and technical information such as browser type, device information, approximate location derived from IP address, referring page and pages visited
We only ask for information that is reasonably relevant to the purpose for which you are contacting us.
3. Health and Rehabilitation Information
You may voluntarily share information about symptoms, medical conditions, previous surgery, stroke, spinal cord injury, Parkinson’s disease, pain, mobility difficulties or other health-related concerns while requesting an appointment or discussing rehabilitation services.
Please avoid sending detailed medical records, diagnostic reports or highly sensitive information through unsecured website forms unless we specifically request them through an appropriate channel.
Information submitted through the website or WhatsApp is not, by itself, a medical diagnosis or physiotherapy assessment. A proper assessment may require an in-person consultation and review by the treating professional.
4. How We Use Your Information
We may use personal information for legitimate and lawful purposes connected with our services, including:
- Responding to enquiries
- Scheduling or managing appointments
- Contacting you about an appointment request
- Understanding which service you are enquiring about
- Providing administrative information about our centre
- Communicating through telephone, SMS or WhatsApp when you have requested or reasonably expect such communication
- Improving our website and patient experience
- Maintaining appropriate business and service records
- Preventing misuse, fraud or security incidents
- Complying with legal, regulatory or lawful governmental requirements
- Establishing, exercising or defending legal claims where necessary
We do not intend to use personal information for unrelated purposes without an appropriate lawful basis or consent where required.
5. Consent and Your Choices
Where consent is required, we aim to explain what information is being requested and why it is needed in clear language.
By submitting an appointment or contact form, requesting a callback or voluntarily contacting us through WhatsApp, you consent to our using the information provided to respond to that request.
Where processing is based on consent, you may withdraw that consent, subject to applicable law and any information we are legally required or permitted to retain.
Withdrawal of consent will not ordinarily affect processing that was lawful before the withdrawal.
6. Phone and WhatsApp Communication
Our contact and WhatsApp number is 75410 30536.
When you contact us through WhatsApp, your interaction is also subject to WhatsApp/Meta’s own terms, privacy practices and technical systems. Mission Walk & Run does not control how third-party communication platforms independently process information.
Please use discretion when sharing medical or personal information through messaging services.
We may use the phone number you provide to respond to your enquiry, confirm an appointment or communicate information directly related to your request.
We will not treat an enquiry as permission to send unrelated promotional messages indefinitely.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance and measure visitor engagement.
Depending on the technology installed on the website, these may include:
- Essential website cookies
- Performance or analytics cookies
- Security technologies
- Embedded content cookies
- Advertising or conversion-measurement technologies, where applicable
Where legally required, non-essential cookies should be used only after obtaining appropriate consent.
You may also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Third-Party Services
Our website may use third-party services such as hosting providers, website analytics tools, maps, embedded videos, social-media integrations, WhatsApp links or other technology providers.
These providers may process limited information according to their own privacy policies and terms.
Where we engage service providers to process information on our behalf, we expect them to handle information only for appropriate purposes and subject to reasonable confidentiality and security safeguards.
9. Google Maps and Embedded Content
Our website may display Google Maps, videos, social-media content or other third-party embedded features.
When you interact with these services, the relevant third party may collect information such as your IP address, device information or interaction data according to its own policies.
We encourage you to review the privacy practices of those services when appropriate.
10. How We Share Personal Information
Mission Walk & Run does not sell patient or visitor personal information.
We may disclose information only where reasonably necessary, including to:
- Authorised staff involved in responding to your enquiry
- Healthcare or rehabilitation personnel involved in your care where appropriate
- Technology, hosting or communication service providers supporting our operations
- Professional advisers where reasonably necessary
- Government authorities, regulators or law-enforcement bodies where disclosure is legally required
- Other parties where you have specifically authorised disclosure
Access should be limited to people who reasonably require the information for the relevant purpose.
11. Data Security
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, alteration, misuse, disclosure, loss or destruction.
However, no website, internet transmission, messaging platform or electronic storage system can be guaranteed to be completely secure.
You should therefore avoid transmitting unnecessary sensitive information through public or unsecured channels.
12. Data Retention
We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for any longer period required or permitted by applicable law.
For example, an appointment enquiry may not need to be retained for the same period as information that forms part of an actual patient or financial record.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
13. Your Privacy Rights
Subject to applicable Indian law and the provisions currently in force, you may have rights relating to your personal data, which may include the ability to:
- Obtain information about how your personal data is being processed
- Request correction of inaccurate or incomplete information
- Request updating of personal information
- Request erasure where legally available
- Withdraw consent where processing depends on consent
- Raise a grievance regarding the handling of your personal information
Certain requests may be subject to identity verification, legal retention requirements or other lawful exceptions.
14. Children and Minors
Mission Walk & Run may provide rehabilitation services to children, including patients requiring cerebral palsy or developmental rehabilitation.
Where personal data relating to a child is collected digitally, information should be provided by or with the involvement of the child’s parent or lawful guardian as required under applicable law.
Parents or guardians should not permit children to independently submit sensitive personal or medical information through the website without appropriate supervision.
15. Patient Photographs, Videos and Testimonials
Mission Walk & Run may feature patient testimonials, reviews, photographs or rehabilitation-related media only where we have an appropriate basis to do so.
Where identifiable patient photographs, videos, case experiences or testimonials are created specifically for promotional or educational use, appropriate permission should be obtained before publication.
Participation in promotional photographs, testimonials or videos is voluntary and should not be a condition of receiving physiotherapy or rehabilitation services.
Patients may contact us regarding content they previously authorised, subject to applicable law and any legitimate reason for continued retention.
16. Public Reviews
Reviews posted directly by users on Google, Facebook or other public platforms are governed by the policies of those platforms.
If we reproduce a review on our website, we may display the reviewer’s publicly available name and review text as permitted by the applicable platform or with appropriate permission.
We do not encourage patients to disclose unnecessary private medical information publicly.
17. Marketing Communications
If we introduce newsletters, promotional messages or other direct marketing, we may use your contact details only where permitted by applicable law and consistent with the circumstances in which the information was collected.
Where an opt-out mechanism is required, you will be able to request that promotional communications stop.
Appointment confirmations, responses to your requests and other necessary service communications are different from promotional marketing.
18. External Websites
Our website may contain links to external websites or services.
Mission Walk & Run is not responsible for the privacy, security, content or practices of independent third-party websites. A link does not necessarily constitute endorsement of the third party’s privacy practices.
19. Data Breaches
If a personal-data breach occurs, we will take reasonable steps to investigate, contain and address the incident and make any notifications required under applicable law.
20. Changes to This Privacy Policy
We may update this Privacy Policy when our website, technology, services or legal obligations change.
The current version will be posted on this page with an updated “Last Updated” date.
Material changes may be communicated through an appropriate notice where required.
21. Privacy Queries and Grievances
If you have a question, correction request, privacy concern or grievance regarding personal information handled through our website or digital channels, contact:
Mission Walk & Run Ortho-Neuro Rehab Centre
SS Tower, Road Number 4
Rajeev Nagar, Patna – 800024
Near Chappan Bhog, Bihar, India
Phone / WhatsApp: 75410 30536
Website: www.missionwalkandrun.com
We will make reasonable efforts to review and respond to legitimate privacy requests in accordance with applicable law.