Terms of Service

Effective Date: 22 September 2026
Last Updated: 22 September 2026

1. Acceptance of These Terms

These Terms of Service govern your access to and use of www.missionwalkandrun.com and the online information, appointment-enquiry features and related digital services provided by Mission Walk & Run Ortho-Neuro Rehab Centre.

By using this website, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, you should discontinue use of the website.

2. About Mission Walk & Run

Mission Walk & Run is an Ortho-Neuro Physiotherapy and Rehabilitation Centre located at:

SS Tower, Road Number 4, Rajeev Nagar, Patna – 800024, Near Chappan Bhog, Bihar, India.

We provide physiotherapy and rehabilitation services for orthopaedic, neurological and post-surgery conditions, including services related to knee pain, back pain, sciatica, frozen shoulder, sports injuries, stroke, spinal cord injury, Parkinson’s disease, cerebral palsy, brain haemorrhage recovery and post-operative rehabilitation.

3. Website Content Is for General Information

Health, physiotherapy and rehabilitation information published on this website is provided for general educational and informational purposes.

Website articles, service descriptions, FAQs, videos, images or other content are not intended to:

Diagnose a medical condition
Replace an individual clinical examination
Replace advice from a qualified healthcare professional
Prescribe treatment for a specific individual
Guarantee that a particular therapy is appropriate for every patient

Healthcare decisions should be based on an appropriate professional assessment of the individual patient.

4. No Clinician-Patient Relationship Through Website Use Alone

Visiting the website, reading an article, submitting a form, sending a WhatsApp message or making a general enquiry does not by itself establish a clinician-patient relationship.

A clinical or rehabilitation relationship ordinarily begins through an appropriate consultation, assessment and acceptance of the patient for services.

5. Medical Emergencies

Mission Walk & Run’s website, contact forms and WhatsApp facility are not emergency medical services.

Do not rely on website messages, WhatsApp responses or appointment forms for an urgent or life-threatening medical situation.

Symptoms such as sudden severe breathing difficulty, loss of consciousness, new severe weakness, suspected stroke, major trauma, severe chest pain or another medical emergency require prompt medical attention through an appropriate emergency service or hospital.

6. Appointment Requests

Submitting an online form, calling us or sending a WhatsApp message is an appointment request, not necessarily a confirmed appointment.

An appointment is confirmed only when Mission Walk & Run communicates confirmation to you.

Appointment availability may depend on clinic schedules, patient needs, staffing and other operational considerations.

Please provide accurate contact information so we can respond to your enquiry.

7. Assessment Before Rehabilitation

Physiotherapy and rehabilitation needs vary between patients.

Before recommending an appropriate programme, the physiotherapist may need to assess factors such as:

Pain
Movement
Muscle strength
Joint mobility
Balance
Walking ability
Functional limitations
Relevant medical or surgical history

Information on this website about a service does not mean that the service is automatically suitable for every person with that condition.

8. Treatment and Rehabilitation Outcomes

Human recovery varies substantially.

The result of physiotherapy or rehabilitation may depend on factors including diagnosis, severity, age, injury level, neurological involvement, previous treatment, general health, adherence to rehabilitation, complications and individual biological response.

Mission Walk & Run does not guarantee:

Complete recovery
A specific level of improvement
A fixed recovery period
Elimination of all symptoms
Independent walking
Avoidance of future treatment or surgery
Results identical to those experienced by another patient

Any expected goals or timeframes discussed during rehabilitation are clinical estimates rather than guarantees.

9. Patient Responsibilities

To support safe and appropriate care, patients and/or their caregivers should provide relevant and accurate information regarding the patient’s health and treatment history.

This may include information about:

Diagnosed medical conditions
Surgery or hospitalisation
Current medications
Allergies
Recent fractures or injuries
Physician instructions or restrictions
Previous rehabilitation
Symptoms or changes that may affect treatment

Patients should promptly report pain, dizziness, unusual symptoms or changes in their condition during rehabilitation.

10. Following Rehabilitation Instructions

Exercises or activities prescribed during rehabilitation should be performed according to the instructions provided.

Patients should not independently increase resistance, intensity, duration or frequency where doing so could create a safety risk.

Exercises shown in website articles, videos or social-media content are general educational material unless specifically prescribed to you following an assessment.

11. Fees and Payments

Fees applicable to consultation, physiotherapy, rehabilitation programmes or other services should be communicated at the centre or through authorised staff.

Fees may vary according to the nature of the service, complexity of rehabilitation, duration, treatment plan or other relevant factors.

Payment may be required at the time of service or according to the payment arrangement communicated by Mission Walk & Run.

Any applicable taxes or statutory charges may be added where legally required.

12. Discounts and Promotional Offers

Mission Walk & Run may periodically advertise discounts, introductory pricing or limited-period offers.

Unless expressly stated otherwise:

Offers may apply only during the advertised period
Eligibility may depend on the relevant service
An offer does not guarantee that a service is clinically appropriate
Treatment recommendations remain based on patient assessment
Offers may be modified or withdrawn in accordance with applicable law and the stated promotional terms

Promotional communications should not be interpreted as a promise of a medical outcome.

13. Cancellation and Rescheduling

If you cannot attend an appointment, please inform us as early as reasonably possible.

Mission Walk & Run may reschedule an appointment due to clinical, staffing, operational or unforeseen circumstances.

Any cancellation, advance-payment or refund terms applicable to a particular programme should be communicated before payment where relevant.

Nothing in these Terms is intended to remove rights available to consumers under applicable Indian law.

14. Website Accuracy

We make reasonable efforts to keep website information accurate and current.

However:

Service details may change
Clinic timings may occasionally change
Prices or offers may be updated
Availability of equipment or appointments may vary
Articles may require updating as medical knowledge evolves

You should contact the centre directly when information is important to a treatment or appointment decision.

15. Intellectual Property

Unless otherwise stated, the website design, original written content, graphics, branding, service descriptions, educational materials, videos and other material created for Mission Walk & Run are owned by or lawfully used by Mission Walk & Run.

You may access website content for personal and informational use.

Without permission, you may not:

Copy substantial portions of the website for commercial use
Republish our original articles as your own
Misrepresent Mission Walk & Run’s materials
Remove copyright or ownership notices
Use our name, logo or branding in a misleading manner
Scrape or systematically reproduce website content for unauthorised commercial purposes

16. User-Submitted Information

When you send an enquiry, review, message or other content to Mission Walk & Run, you confirm that the information you provide is lawful and does not knowingly violate another person’s rights.

Do not use website forms to submit:

Malicious software
Fraudulent information
Threatening or abusive material
Unlawful content
Another person’s confidential information without authority

17. Reviews and Testimonials

Patient reviews and testimonials reflect individual experiences.

One patient’s experience does not guarantee another patient’s outcome.

Mission Walk & Run will not knowingly represent an individual testimonial as proof that every patient will achieve the same result.

Where reviews from external platforms are displayed, they may originate from independently submitted public feedback.

18. Photographs and Videos

Mission Walk & Run may photograph or record portions of the centre, equipment, educational demonstrations or, with appropriate permission, rehabilitation activities.

Identifiable patient images, videos or testimonials intended for public promotional use should be used only with appropriate authorisation.

Declining promotional photography or testimonial participation should not affect a patient’s eligibility for appropriate physiotherapy or rehabilitation services.

19. Third-Party Websites and Platforms

The website may contain links to Google Maps, WhatsApp, social-media platforms, video services or other independent websites.

Mission Walk & Run does not control the availability, security, content or privacy practices of those third parties.

Use of an external platform is subject to that platform’s own terms and privacy policies.

20. Prohibited Use

You must not use this website to:

Violate applicable law
Attempt unauthorised access to the website or its systems
Introduce malware or harmful code
Interfere with website operation
Harvest personal information without authority
Impersonate Mission Walk & Run or another person
Publish false information suggesting an unauthorised association with the centre
Use website content in a fraudulent, misleading or unlawful manner

21. Limitation of Website Liability

To the extent permitted by applicable law, Mission Walk & Run will not be responsible for loss arising solely from:

Reliance on general educational website content instead of obtaining appropriate medical assessment
Third-party websites or services outside our control
Temporary website interruptions
Unauthorised third-party activity that could not reasonably have been prevented
Information supplied inaccurately by a website user

Nothing in these Terms is intended to exclude or restrict liability, duties or consumer rights that cannot lawfully be excluded or restricted.

22. No Waiver of Consumer Rights

These Terms must be interpreted together with applicable Indian law.

Nothing on this website is intended to waive statutory consumer protections or other rights that cannot lawfully be contracted away.

23. Privacy

Use of personal information through this website is governed by our Privacy Policy, which should be read together with these Terms.

24. Changes to These Terms

Mission Walk & Run may update these Terms when our services, website, business practices or legal obligations change.

The revised Terms will be published on this page with an updated “Last Updated” date.

Your continued use of the website after an update will be subject to the revised Terms to the extent permitted by law.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and any statutory forum that has jurisdiction, disputes concerning the website or these Terms may be subject to the jurisdiction of competent courts and authorities in Patna, Bihar, India.

Nothing in this clause limits a consumer’s right to approach a legally competent consumer commission, regulator or other statutory authority where permitted by law.

26. Contact Mission Walk & Run

For questions regarding these Terms, website information, appointments or our services, contact:

Mission Walk & Run Ortho-Neuro Rehab Centre
SS Tower, Road Number 4
Rajeev Nagar, Patna – 800024
Near Chappan Bhog
Bihar, India

Phone / WhatsApp: 75410 30536
Website: www.missionwalkandrun.com